Journal article
Anne Zander, Uta Mohring
Lecture Notes in Management Science, vol. 8, 2016, pp. 72-77
Lecture Notes in Management Science, vol. 8, 2016, pp. 72-77
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APA
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Zander, A., & Mohring, U. (2016). Dynamic Appointment Scheduling with Patient Time Preferences and Different Service Time Lengths. Lecture Notes in Management Science, 8, 72–77.
Chicago/Turabian
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Zander, Anne, and Uta Mohring. “Dynamic Appointment Scheduling with Patient Time Preferences and Different Service Time Lengths.” Lecture Notes in Management Science 8 (2016): 72–77.
MLA
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Zander, Anne, and Uta Mohring. “Dynamic Appointment Scheduling with Patient Time Preferences and Different Service Time Lengths.” Lecture Notes in Management Science, vol. 8, 2016, pp. 72–77.
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@article{anne2016a,
title = {Dynamic Appointment Scheduling with Patient Time Preferences and Different Service Time Lengths},
year = {2016},
journal = {Lecture Notes in Management Science},
pages = {72-77},
volume = {8},
author = {Zander, Anne and Mohring, Uta}
}
Abstract
In this paper we consider the appointment schedule of a physician’s day. We assume patient types defined by different time preferences and service time lengths. Patient requests for the day are handled directly during a booking horizon. We present a mixed integer linear programming model to determine a set of appointments to offer a patient requesting an appointment. The objective is to schedule the requesting patient while also taking future demand into account. We want to maximize the overall utilization assuring a certain fairness level. We further implement a simulation in order to test the mixed integer linear program and to compare it to simpler online heuristics.